OSLO has a 24 hour cancellation policy.
Cancellation by clients can be made via the online booking system or mobile app up to 24 hours before a class without penalty. Cancellations will not be accepted via phone or email. If you do not attend a booked session or cancel within this cancellation period you will be charged for the class.
Please late cancel if you are unable to attend a class to make your place available to others out of courtesy.
Every possible effort is made to deliver classes and services on time as scheduled in the class timetable. However, the studio reserves its right to alter the timetable or instructors as a result of circumstances beyond its control. The class schedule is subject to change or cancellation without notice.
OSLO Health is not liable to refund or to offer compensation of any kind for classes that are late, changed or cancelled for any reason. Classes which are cancelled by OSLO Health may be transferred by clients to alternative classes.
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OSLO Health General Terms & Conditions
- In acquiring a class pass or participating in an OSLO Health class you agree to the terms and conditions as outlined here. This agreement commences once you have indicated your acceptance in the declaration section of the web registration process.
- We are a boutique studio and as such have limited places in each class. Advanced booking for classes is strongly recommended. This can be done either in store, online (www.inoslo.ie) or via the OSLO Health mobile app.
- Prior to your first class you will be required to register with OSLO Health and provide details with regards to your general health and wellbeing in addition to some basic personal information.
- Advance payment for the class is required in order to gain entry. Please avoid embarrassment for both clients and instructors by adhering to this requirement.
- Please arrive at least ten minutes before class as there is no late admittance.
- It is imperative to check-in for all classes prior to their commencement.
- OSLO Health reserves the right to refuse entry to classes.
- Clients are requested to wear a form of dress appropriate to the particular class, whether Yoga, Pilates or Barre. Footwear should be removed before entry into the studio. Footwear can either be stored in the designated area in the studio, or in the changing rooms provided. Footwear can be worn for certain classes where indicated (such as HIIT).
- OSLO Health classes are mat based, and members should use a mat to practice in the studio. You are welcome to bring your own mat if desired. OSLO Health mats will be provided alternatively.
- It is the responsibility of the client to inform instructors prior to the class commencing whether they are pregnant or have any relevant injuries, medical issues or complications which might impact on their ability to participate in the class. Please do not come to the studio if you are unwell or have any cold or flu symptoms. You will not be allowed into the class if you are unwell.
- The door to the studio may be locked at the beginning of each class for safety and security. Please note no late entry is permitted out of courtesy for fellow clients.
- OSLO Health is not responsible for the safekeeping of your belongings.
- Other than water and a towel, if bringing personal belongings into studio please use the storage areas provided. Bags, equipment, clothing and other bulky items should only be stored in the changing room.
- Excluding water as required for the class, clients are not permitted to bring any food or drinks into the studio. Please note, chewing gum is also not permitted in the studio.
- Leaving the class early is strongly discouraged both for your benefit and the benefit of fellow clients.
- You may lie down at any time to take rest, but please commit to staying in the room for the entire class.
- Please listen carefully to all instructions from the instructor. If you have any concerns or issues please consult the instructor immediately.
- Please wipe your mat and surrounding space before you leave the studio.
- The use by clients of cameras and recording equipment or any form is strictly forbidden. No mobile phones or tablets should be brought into the studio. Any devices which are required to be brought in should be placed on silent.
- OSLO Health does not offer refunds on services for change of mind, user error, injury, illness, change of address or any other reason.
- All passes and bundles are non-transferable and may not be shared. They are for the sole use of the purchaser. Anyone found to be sharing passes may be denied entry and forfeit their pass permanently.
- Individual passes are valid for 90 days from the purchase date, unless otherwise stated on purchase.
- Cancellation must be made via the online booking system or mobile app up to 24 hours before a class without penalty. Cancellations will not be accepted via phone or email. If you do not attend a booked session or cancel within this cancellation period, you will be charged for the class.
- Please late cancel if you are unable to attend a class to make your place available to others out of courtesy.
- Every possible effort is made to deliver classes and services on time as scheduled in the class timetable. However, the studio reserves its right to alter the timetable or instructors as a result of circumstances beyond its control. The class schedule is subject to change or cancellation without notice. In general classes are either 45, 50 or 60 minutes in duration with a turnover time in between classes.
- OSLO Health is not liable to refund or to offer compensation of any kind for classes that are late, changed or cancelled for any reason. Classes which are cancelled by OSLO Health may be transferred by clients to alternative classes.
- OSLO Health reserve the right to close the studio without notice for a short a period as is necessary in the circumstances should the proper maintenance and up keep of the studio require.
- Gift cards and vouchers can be redeemed for classes. They are not redeemable for cash.
- Fees may increase from time to time to reflect increases in costs.
- Classes involve exercise which clients should make themselves aware of in advance. If in any doubt whatsoever, clients should seek medical advice from their own doctor before embarking on a regime of physical exertion.
- In attending classes at OSLO Health, you agree that neither you, your heirs, assigns or legal representatives will sue or make any other claims of any kind whatsoever against OSLO Health or its members for any personal injury, property damage/loss, or wrongful death, whether caused by negligence or otherwise.
Class Bundles
- In acquiring a class bundle you agree to the specific terms and conditions as outlined here, in addition to the general terms above. This agreement commences once you have indicated your acceptance in the declaration section of the web registration process.
- Bundles must be purchased by an upfront payment. The bundle cannot be activated prior to full payment.
- All class bundles expire 12 months from the date of sale.
- No refunds, transfers, suspensions or extensions are offered on unused portions of passes due to illness, user error, injury, change of address or any other reason.
- Cancellation of individual classes must be made via the online booking system or mobile app up to 24 hours before a class. Cancellations will not be accepted via phone or email. If you do not attend a booked session or cancel within the cancellation window you will be charged for the class and deemed to have attended.
